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FAQs & Contact Us

We're here for you for all your concerns, seriously all of them. Don't forget, we stand on the side of overcommunicating when it comes to the important things. We will send an email for each of the following:

A confirmation email once your order has been placed and confirmed.
A shipping confirmation email once your order officially leaves our warehouse and begins its journey to you.
And lastly, what you have been waiting for, an arrival email to alert you that your Cider package has been delivered.

As soon as your order has been shipped, you will receive an email including tracking information.
Or you can track your order here

If your order contains any pre-order item(s), we wait until all of your items become available before we ship out the order. This is a way for us to ensure we are making less of a carbon footprint and allowing us to get all of the items to you at once. We understand the current experience isn't ideal and are actively working on a long-term solution to improve our AI forecasting model so you won’t even feel the lag!

Keeping this in mind, please double check the estimated shipping dates under each item that you’ve ordered. You can find this information in the Shipping Dates section on each item's page. This will let you know when your item is estimated to ship from our warehouse.

P.S. If your order somehow gets shipped separately and you'd like to make initiate a return, please wait until your entire order arrives. The 14-day return begins once the second half of your order is delivered.

We know, pre-ordering? That’s so unconventional. But we want to make the impossible possible; by normalizing pre-order models we can help the fashion industry stay trendy while not killing the planet. Better yet, our pre-order model relies on you! We involve you in deciding what to produce — and how much of it — but this also means we only keep a small number of every style in stock, to ensure we don’t have pieces that go to waste.

Orders typically arrive within 7 to 15 days for standard shipping and within 5 to 10 days for express shipping. Please visit our Shipping & Delivery page for more information on your specific location. Once your order has started its journey to you, we will send you an email with tracking information. Please note that COVID-19 may impact delivery time, with some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details.

We ship globally to all destinations that our carriers provide service to. Please visit our Shipping & Delivery page for more information.

If you wish to cancel your order, please do so through your order confirmation email. Once your order has left the warehouse, we are unable to make any changes and you must wait until it is delivered. Once your order is delivered, you can request a free return if you order from the U.S.. If you order outside of the U.S., you will need to pay for the return shipment.

Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures if there is any damage: hi@shopcider.com

Our size guide is a general guideline for recommending what size we think is best, but keep in mind that some pieces might fit differently depending on the styles, such as oversized sweatshirts and t-shirts which run bigger than the general guidelines. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account. Like always, we stand on the side of overcommunicating when it comes to the important things so we will send you and email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days please contact us.

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, PayPal, Apple Pay, and Google pay. 
For credit cards, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud.

They are not. Unfortunately, we do not have a say on customs and duties fees. All Customs and Duties Fees are the responsibility of the customer to be paid upon receipt of package. The amount varies from country to country and depending on item(s) ordered. 

Please send us an email at partnership@shopcider.com to share your interest! We’d love to hear from you!

Cider is a global company with teams all over the world in places such as London, Guangzhou, Brisbane, Medellín and New York.

Our innovative pre-order model allows us to produce inventory in smaller batches, cut down on waste, and control our margins so that we can keep our prices affordable. It also helps us maintain our close connection with our customer base and the trends they are excited by.

Our clothing is manufactured in Guangzhou, China. (Ya. We know. China?! There are great factories with top notch craftspeople that do amazing work in China, too.) The high-skill garment factory workers who produce our clothing make 4-5x the minimum wage. We set very strict standards such as sizing standardization and quality inspection and our quality team visits the factories every two weeks.

We believe that every size is beautiful. Through our pre-order model we are able to offer extended sizes for select styles, and are committed to continue our efforts around this as we grow. You can now find hundreds of styles up to 2XL on our site/app.

To reach us, click the buttons on top of the page. Or send an email to hi@shopcider.com.

Cider is a taste, a state of mind, a celebration. We make trendy and affordable women's clothing, innovating towards a zero inventory future. Free shipping on orders over $59. Free domestic returns. Worldwide shipping.
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